I love the boot. However I've had a serious issue with responses after I purchased and now still in need of an exchange for a larger size. With only one response after almost 3 weeks. So disappointed with feedback or making me a return customer. I paid 300.00 for pair of boots I can't fit.. Sick that I trusted the site after over joyed and willing to spend much more as well as referrals. Still keeping hope alive that my exchange will be granted as stated in the only email out of 6 or 7 sent.
These are beautiful, quality boots. Special in every way. They will probably outlast me!
My new go-to winter boots. Had an issue with my order and customer service was great!
I purchased the Elena boot in Espresso nearly a month ago. After multiple wearings I am completely satisfied and anticipate additional purchases from Ross & Snow. It is great to see a new high quality brand name. With respect to the boots themselves it was their fit, comfort, and style which lead me to give them a 5 star rating. With regard to fit, the foot bed was right to size. The boot shaft was slim but still wide enough to wear over skinny jeans. To get them on, you had to roll the shaft down a bit then roll them up once the foot was in the boot. A medial inner medial zipper would have been helpful. The boot itself goes right up to the knee. However they then slouch a bit giving them a great casual laid back look. The removable insole is a key element in making these one of the most comfortable pair of boots that I own. If the leather insole or the shearling insole doesn't do it for you, there is plenty of room for orthotics. Of course, the plush shearling guarantees that your feet will be warm even in cold weather. The lug sole is perfect for Northeast, US winters. After many miles pounding the city sidewalks, I feel confident in saying that these are among the best boots that I have ever purchased.
My wife love the boots!